Safe holidays in Trentino

Special conditions for a peaceful and safe holiday in Pejo in Val di Sole

Dear guests,
 
2020 is a “special” year for all, also for us hoteliers who have made it our job and our vocation.

This is why we want and must be optimistic and look to the future with confidence, preparing for the reopening and management of seasons that are “a little different from the usual”, providing you with the best guarantees for a safe holiday. More attention, less hugs, a little more distant, but always with the same panorama and the same desire to welcome you in our wonderful Val di Pejo in Trentino.

We have therefore prepared a memorandum to inform you about the hygienic security measures that we will adopt at the hotel and about the special booking and travel insurance conditions valid for the whole of 2020.

A virtual hug from all our family and staff who can’t wait to see you again!

Hygienic security measures

• We and our staff will use all the precautions and devices necessary to guarantee you a stay in total hygiene and safety
• Dear guests, we will ask you to help us by implementing responsible behavior, observing the hygiene rules and indications provided by our staff, and adopting simple hygiene rules, such as wearing the mask in the common areas and maintaining the social distance of 1 meter, to ensure everyone a peaceful holiday
• Upon your arrival you will be given a memorandum with information on the behavior to be adopted at the hotel
• We will protect you and us by adopting a cordial but distant relationship
• The wide spaces available to our Hotel in the various common areas: restaurants, bars, halls, terraces and, of course, our magnificent outdoor garden, allow us to guarantee safety distances and facilitate circulation
• The catering service will not undergo substantial changes. Particular attention will be paid to the breakfast buffets and afternoon snacks, which will be adapted to the provincial requirements, while still ensuring a wide choice
• There will be the possibility of having meals in the room with a small additional cost
• A number of workstations will be available in the hotel to disinfect hands
• The rooms will be perfectly sanitized with professional products
• The surfaces of the common areas will be disinfected regularly and ventilation will take place naturally
• The excursions accompanied by our Marco will take place normally, but with a maximum number of 9 people. We will try to organize ourselves in the best way to be able to ensure this service
• The outdoor swimming pool, the indoor swimming pool, the saunas will be open, reservations are required to access
• The use of the Beauty Center will be quoted upon reservation
• Children’s Mini Club service is temporarily suspended until further notice
• The Val di Sole cablelifts will be operational from the 4th of July

This page will be updated constantly.
Last updated: Juli 06, 2020

Special conditions of reservation

Summer 2020

Reservation 

A small 10% deposit is required which allows us to have a minimum safety margin on the guest’s intentions.

Policy of cancellation

In light of the uncertain current situation, we are easing our cancellation conditions for summer 2020. Any cancellation must be made by e-mail.

Terms of cancellations:

Reservations can be suspended without penalty within 7 days of arrival. In case of cancellation within this period, the deposit will be converted into a voucher to be used within 1 year of issue.

For cancellations arriving after the deadline (after 7 days), 50% of the amount of the stay will be required, which can be converted into a voucher that can be used within 1 year of issue.

Travel insurance:

We point out an additional protection option for your trip: private insurance that you can take out up to 48 hours after confirmation by clicking on the link www.assiglobal.org/unat.

Winter 2020/2021

Reservation 

A 30% deposit is required to confirm the booking.

Policy of cancellation

Any cancellation must be made by e-mail.

Terms of cancellations:

Reservations can be suspended without penalty within 30 days of arrival. In case of cancellation within this period, the deposit will be converted into a voucher to be used within 1 year of issue. For cancellations made: 

– from 29 to 15 days before arrival, 30% of the amount of the booked stay will be retained (equal to the value of the deposit paid)
– from 14 to 4 days before arrival, 70% of the amount of the booked stay will be charged
– from 3 days before arrival and in case of no-show, 100% of the amount of the booked stay will be charged
– in case of late arrival or early departure, you will be charged the cost of the entire stay booked.

Travel insurance:

We point out an additional protection option for your trip: private insurance that you can take out up to 48 hours after confirmation by clicking on the link www.assiglobal.org/unat.